We offer a 30-day return policy, allowing you 30 days from the date of receiving your item to request a return.
Return Eligibility
To qualify for a return, your item must be in its original condition, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at contact@matilra.shop.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without prior request will not be accepted.
For any return-related questions, feel free to contact us at contact@matilra.shop.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please reach out to us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@matilra.shop.